PROUD OF THE PROGRESS WE’VE MADE, AND WE’RE ALWAYS WORKING TO DO BETTER. BERNALILLO COUNTY IS LAUNCHING A NEW AI PLATFORM TO HANDLE NON-EMERGENCY CALLS, SO THE GOAL IS TO FREE UP 911 DISPATCHERS SO THEY CAN FOCUS ON TRUE EMERGENCIES. CALLERS CAN SPEAK IN ENGLISH OR IN SPANISH. THE SYSTEM WILL IDENTIFY THE CALLERS NEEDS AND, IF NECESSARY, TRANSFER THE CALLS TO EMERGENCY SERVICES. OFFICIALS SAY THE PLATFORM CAN ALSO INTEGRATE WITH THE SHERIFF’S OFFIC
Bernalillo County will use AI to answer non-emergency calls
Callers will be able to converse in English or Spanish, and the platform will be able to identify the caller’s needs.
Bernalillo County is “deputizing” artificial intelligence to lend a hand with 911 calls that are important, but most likely aren’t emergencies.The county is launching an AI platform whose goal is to free up 911 dispatchers to respond to real emergencies. Their skills don’t end there, however. Callers will be able to converse in English or Spanish, and the platform will be able to identify the caller’s needs and, if necessary, transfer the call to emergency services.The platform will also be able to integrate with sheriff’s office cameras and drones, which, if the situation warrants it, may be able to provide more information.
Bernalillo County is “deputizing” artificial intelligence to lend a hand with 911 calls that are important, but most likely aren’t emergencies.
The county is launching an AI platform whose goal is to free up 911 dispatchers to respond to real emergencies.
Their skills don’t end there, however. Callers will be able to converse in English or Spanish, and the platform will be able to identify the caller’s needs and, if necessary, transfer the call to emergency services.
The platform will also be able to integrate with sheriff’s office cameras and drones, which, if the situation warrants it, may be able to provide more information.
