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Apple will issue a software update to address iPhone 15 overheating complaints

On September 22, 2023, Apple CEO Cook greeted customers who purchased Apple’s new iPhone 15 at a press conference held at the Apple Store on Fifth Avenue in New York City.

Alexi Rosenfeld | Getty Images

apple Apple said on Saturday it would release a software update to address customer complaints about the latest iPhone 15 models, which were released more than a week ago and are selling like hotcakes.

Apple says the new iPhone’s popularity is due to a combination of bugs in iOS 17, bugs in apps and the temporary setup period.

An Apple spokesperson told CNBC:

“We’ve identified a few conditions that may cause your iPhone to run warmer than expected. In the first few days after setting up or restoring your device, your device may feel warmer due to increased background activity. We’ve also identified a bug in iOS 17 The bug, which is affecting some users, will be addressed in a software update. Another issue involves some recent updates to third-party apps that caused them to overload the system. We are working with the developers of these apps to fix a fix that is rolling out Get out in the process.”

After Apple released its new iPhone 15 models earlier this month, user complaints on Apple forums, Reddit and social media suggested that all four models were getting hotter than expected during use. CNBC’s review of the new iPhone Pro also noted that the iPhone 15 Pro Max is hot.

“I just got my iPhone 15 Pro today and it’s so hot I can’t even hold it for long!” wrote one commenter on Apple’s forums.

Apple’s new high-end models, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max, feature redesigned titanium casings and aluminum frames that make them easier to repair. Apple says the overheating issue with the new models has nothing to do with the titanium chassis design.

Instead, Apple points out bugs in specific apps and bugs in iOS that can be fixed through software updates. Apple said the upcoming iOS 17 update that will address the issue will not reduce device performance.

Apple website says Users may notice that the phone feels warmer when going from backing up settings, charging wirelessly, using graphics-intensive apps or games, or streaming high-quality video. Apple says it’s normal for the device to heat up during heavy use, and that if the iPhone doesn’t display a temperature warning, it’s safe to use.

There is still a long queue

On September 22, 2023, people lined up at an Apple store in New York to wait for the release of iPhone 15.

Scott Mill | CNBC

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